Home Care Overview  |  Phone: 866-511-6623

Supervisor

JOB DESCRIPTION

POSITION SUMMARY:
Responsible for the overall supervision and direction of services. The Supervisor shares responsibilities with the Administrator for the Agency’s overall compliance with State Regulations and standards of nursing practice. The Supervisor reports to the Administrator.

POSITION QUALIFICATIONS:
Must be a Licensed Nurse or have completed 2 years of full-time study at an accredited College or University or an individual with a High School Diploma/GED may substitute one year full-time employment in a supervisory capacity in a Health Care Facility, Agency, or Community Based Agency for each required year of college.

PHYSICAL QUALIFICATIONS:

  • Must be able to hear and speak in a manner understood by most persons.
  • Must be able to travel to prospective client’s place of residence.
  • Must be able to stoop and bend; must be able to lift and transfer clients.

DUTIES AND RESPONSIBILITIES:

  • Supervise and direct all client services.
  • Promote, review, and evaluate the quality and appropriateness of client care practices.
  • Revise Individualized Service Plan for appropriateness and application.
  • Maintain contact with client and family via telephone and client care staff.
  • Review client’s care through on-going communication with staff and coordination with other agencies.
  • Document all phone calls with client/family.
  • Review on-going evaluation of the performance of Attendant personnel.
  • Receive and act to resolve complaints made by client/families regarding care provided relating to services, personnel or policies.
  • Receive and act to resolve complaints from attendants regarding policy and procedure.
  • Inform and confer with Administrator on all client, personnel, and service management needs and problems.
  • Participate in assigning personnel to patients based on client’s needs and Individualized Service Plan.
  • Assign personnel responsibility according to their education, area of expertise, personal preference, and client needs.
  • Coordinate individual cases to needed services.
  • Coordinate and ensure that the patient is well-serviced through the assignment of services and personal care attendants whose skills and abilities meet their individual needs.
  • Provide for in-service training of all staff.
  • In Administrator’s absence, recruit, interview, hire, and orient all nursing staff.
  • Review and revise, if necessary, the orientation program.
  • Document phone and in-office conferences with physicians, client/families, and employees.
  • Assist Administrator in the survey by the State government.
  • Perform other duties as assigned by the Administrator.
  • Project a concerned, professional attitude, and develop a positive rapport with all staff
  • Establish mutual goal setting and achievement standards.
  • Develop an open, positive rapport with community resources affiliated with home health care services.
  • Maintain high-visibility and availability while in the office.
  • Consult with physicians when necessary to ensure and maintain safe, efficient, and quality client care.
  • Assure the confidentiality of all patient, physician, and proprietary information.
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